Help needed re. complaint

[dizzycruiser]

Hi

I've just returned from a Cruise and unfortunately had cause to complain regarding being woken up for several nights by a faulty outside (hydraulic?) door just under our cabin.

I've looked at this section

http://www.cruisingtalk.com/general-cruising-talk/19778-what-do-when-things-go-wrong-your-cruise.html?highlight=complain

but unfortunately the links below do not work for me.

It may be because I am no longer a 'Which?' member so wonder if anyone would kindly be able to help me with regards to pointing me in the right direction as to what to say etc..

Your rights - Getting compensation for holiday problems - Your rights - Which? Advice

How to complain - Getting compensation for holiday problems - Your rights - Which? Advice

Sample letters - Getting compensation for holiday problems - Your rights - Which? Advice

FAQs - Getting compensation for holiday problems - Your rights - Which? Advice

The complaint has been lodged and a report written on the ship but still want to make sure that I follow the correct procedures to claim some sort of compensation for the disrupted sleep etc..

Many thanks
Dizzy

 

[Neil]

Hi

Not sure where you live but your local trading standards office may be able to help or the citizens advice office if your are in the UK.

 

[lancashire lass]

I see this thread is almost two years old but it is always good to have some knowledge of how to make a claim and / or express dissatisfaction following a cruise.
Here is another link.
How to Complain to a Cruise Line | All Things Cruise

 

[BenB]

I see this thread is almost two years old but it is always good to have some knowledge of how to make a claim and / or express dissatisfaction following a cruise.
Here is another link.
How to Complain to a Cruise Line | All Things Cruise

Thanks for this link. I haven't been on a cruise yet and hope I don't have cause to complain after the first one, but it's nice to know how to complain in a mature, professional and effective manner if I should ever need to. I also like that the article links to a list of CEOs, if it ever becomes necessary to take it that far up the ladder.

 

[Adrian]

Dizzycruiser - I'm sorry you found reason to complain, but it was the basis for a really good thread, so thank you for sharing. Thanks also to lancashire lass for the link to the article about how to complain. I never would have thought to contact the CEO if I hadn't read this article.

 

[lancashire lass]

I am pleased you found the link useful. That's what the forum is for.