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11-18-2007, 03:20 PM
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#1 | ||||
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Community Administrator
  
Join Date: Jun 2006
Location: York, UK
Cruises Completed: 10-14
Fav. Cruise Line:
Costa Cruises
Posts: 64,256
My Reviews: 7 |
NCL Majesty - Delayed arrival back in Charleston by 1 day
NCL's website says the ship's arrival into Charleston been delayed by one day (arriving today instead of yesterday) and it will sail a revised six-day itinerary. They cite several factor for the delay. On her return to Charleston, the ship came to the aid of a person in a sailboat who needed immediate medical attention. The passenger is currently being treated on board the ship. Also on the return, high winds and heavy seas necessitated the ship to operate at a reduced speed. In addition, planned maintenance during the ship's stay in Bermuda included the overhaul of a cylinder head on one of the main engines. Unfortunately, after departure, a seal on the new unit developed a minor leak and required remedial work to correct it. Even if the engine had not had this issue, the ship would not be able to go any faster than the speed she is presently doing because of the heavy seas and strong wind conditions. To compensate guests for the missed cruise day, NCL will refund one-seventh of the cruise fare paid, issued as an on-board credit. In addition, they are extending a $50 per person on-board credit ($100 maximum per stateroom) as a gesture of goodwill. And they are offering guests the option to cancel their cruise in which case cancellation fees will be waived.
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Ally - CruisingTalk Administrator  1965 - Cunard Queen Mary 1967 - Cunard Queen Elizabeth 1970 - Cunard Queen Elizabeth 2 1971 - P&O Oriana 1972 - SS France 1975 - SS Leopard 1977 - P&O Canberra 2005 - NCL Norwegian Jewel - Shakedown Cruise - Jersey 2005/6 - NCL Norwegian Crown - Chile, Cape Horn, Falkland Islands, Uruguay & Argentina - Christmas/New Year cruise 2006 - Fred Olsen Braemar Mini Cruise - Amsterdam & Zeebrugge 2007 - Fred Olsen Braemar Transatlantic - Jamaica, Cuba, Bahamas, Bermuda & Azores 2007 - Fred Olsen Braemar Mini Cruise - Guernsey & Amsterdam 2007 - NCL Norwegian Gem - Shakedown Cruise - Amsterdam 2008 - Costa Allegra - Hong Kong, Philippines, Borneo, Brunei, Singapore, Saigon, Da-Nang & Sanya Coming up next.....
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11-18-2007, 03:23 PM
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#2 | ||||
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Community Supervisor
 
Join Date: Nov 2006
Location: Rhode Island
Cruises Completed: 5-9
Posts: 10,992
My Reviews: 5 |
I like the way NCL handles these things.....their goodwill towards customers seems consistent from what I've read. They were the only ones who allowed time for passengers to pay in full and avoid the fuel surcharge too. Not all cruise lines seem as oriented to customer service and goodwill. They don't have to do all that....refund missed days, yes, but the OBC seems over and above to me. Good for them.
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Mary Life is like a roll of toilet paper. The closer it gets to the end, the faster it goes. Cruising on Oasis of the Seas 1/23/2010 
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11-18-2007, 03:24 PM
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#3 | ||||
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Community Administrator
Join Date: Jun 2006
Location: York, UK
Cruises Completed: 10-14
Fav. Cruise Line:
Costa Cruises
Posts: 64,256
My Reviews: 7 |
Oh but you can bet your life that there will be those who moan about it though, Mary
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Ally - CruisingTalk Administrator 1965 - Cunard Queen Mary 1967 - Cunard Queen Elizabeth 1970 - Cunard Queen Elizabeth 2 1971 - P&O Oriana 1972 - SS France 1975 - SS Leopard 1977 - P&O Canberra 2005 - NCL Norwegian Jewel - Shakedown Cruise - Jersey 2005/6 - NCL Norwegian Crown - Chile, Cape Horn, Falkland Islands, Uruguay & Argentina - Christmas/New Year cruise 2006 - Fred Olsen Braemar Mini Cruise - Amsterdam & Zeebrugge 2007 - Fred Olsen Braemar Transatlantic - Jamaica, Cuba, Bahamas, Bermuda & Azores 2007 - Fred Olsen Braemar Mini Cruise - Guernsey & Amsterdam 2007 - NCL Norwegian Gem - Shakedown Cruise - Amsterdam 2008 - Costa Allegra - Hong Kong, Philippines, Borneo, Brunei, Singapore, Saigon, Da-Nang & Sanya Coming up next.....
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11-18-2007, 03:36 PM
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Community Supervisor
Join Date: Nov 2006
Location: Rhode Island
Cruises Completed: 5-9
Posts: 10,992
My Reviews: 5 |
LOL that's a given...there will always be those people who are never happy! I stay far, far away from that type.
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Mary Life is like a roll of toilet paper. The closer it gets to the end, the faster it goes. Cruising on Oasis of the Seas 1/23/2010
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11-18-2007, 03:37 PM
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#5 | ||||
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Community Administrator
Join Date: Jun 2006
Location: York, UK
Cruises Completed: 10-14
Fav. Cruise Line:
Costa Cruises
Posts: 64,256
My Reviews: 7 |
Likewise
__________________
Ally - CruisingTalk Administrator 1965 - Cunard Queen Mary 1967 - Cunard Queen Elizabeth 1970 - Cunard Queen Elizabeth 2 1971 - P&O Oriana 1972 - SS France 1975 - SS Leopard 1977 - P&O Canberra 2005 - NCL Norwegian Jewel - Shakedown Cruise - Jersey 2005/6 - NCL Norwegian Crown - Chile, Cape Horn, Falkland Islands, Uruguay & Argentina - Christmas/New Year cruise 2006 - Fred Olsen Braemar Mini Cruise - Amsterdam & Zeebrugge 2007 - Fred Olsen Braemar Transatlantic - Jamaica, Cuba, Bahamas, Bermuda & Azores 2007 - Fred Olsen Braemar Mini Cruise - Guernsey & Amsterdam 2007 - NCL Norwegian Gem - Shakedown Cruise - Amsterdam 2008 - Costa Allegra - Hong Kong, Philippines, Borneo, Brunei, Singapore, Saigon, Da-Nang & Sanya Coming up next.....
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