Holland America does not discriminate against persons on the basis of disability. Instead, they seek, to the extent feasible, to accommodate guests with disabilities. Holland America offers a limited number of staterooms designed to be wheelchair and scooter accessible. For safety reasons, Holland America may limit the number of scooters on the vessel. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly during low or high tide.

For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. In some situations, mobility assistance will involve carrying guests. Situations may occur in which mobility-impaired guests may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding the carrying of mobility-impaired guests and their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest, etc. The Captain will try to reasonably accommodate guest needs.

Guests must also be aware that certain third party transfer and shore excursion facilities may not be fully accessible to guests with disabilities. Although they endeavor to make sure those other companies providing transfers and shore excursions comply with legal requirements, Holland America cannot guarantee all of these companies are able to provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving shore excursions, Holland America strongly recommends visiting the Shore Excursion Office on board.

In limited situations (either on board or ashore), where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, Holland America may find it necessary to ask the individual to make alternative travel arrangements. Guests who are unable to care for their basic needs (e.g. dressing, eating and attending safety drills) MUST have a capable traveling companion. It is essential that we be notified of any special medical, physical or other requirements you may have as soon as possible including whether you intend to bring a scooter with you.



Wheelchairs

Due to a limited number of wheelchairs on board, guests who require the use of a wheelchair should plan to bring their own rather than relying on the availability of Holland America's equipment. Wheelchairs and scooters must be stored inside the cabin. Holland America's wheelchairs are for onboard use only and are not allowed off the ship.

Oxygen

Holland America ships are not equipped to provide passengers with these services other than on an emergency basis in the Ship's Infirmary. For security reasons and also to ensure that outside vendors will properly and promptly service the equipment they provide our passengers, Holland America has selected two companies as the only outside vendors that we will permit to deliver Oxygen supplies to the ship. Either of these companies will be able to meet your on board medical needs.

Advanced Aeromedical phone: 800-346-3556 Fax: 888-481-2874 info@aeromedic.com www.aeromedic.com CareVacations/CruiseShipAssist phone: 877-478-7827 Fax: 780-986-8332 csa@carevacations.com www.cruiseshipassist.com
Oxygen and/or Oxygen equipment deliveries will not be accepted from any other companies. You are also welcome, however, to bring your own Oxygen and/or Oxygen equipment from your home. Please have your Destination Oceans Cruise Specialist contact the Access & Compliance Department prior to sailing if you will require Oxygen while on your cruise.

If you require additional information on the ship's facilities or ability to accommodate your needs, or if you have any further questions, please contact your Destination Oceans Cruise Specialist.



Pregnancy

Due to the limited medical facilities onboard, Holland America will not accept reservations for women who will be 24 or more weeks pregnant at the time their travel with Holland America concludes.

Booking a Cruise for Passengers with a Disability

If you do indeed require special assistance on your cruise, please do not book your cruise online. Accessible cabins are not always shown online. Please call and speak to a Destination Oceans Cruise Expert and we will do our best to make sure your needs are taken care of before, during and after your cruise.

Veendam




Operator................Holland America Line
Phone...................800-426-0327

The Veendam was built in 1996 and has six accessible cabins that range from 186 to 262 square feet. The numbers are C389, C390, H704, H706, H709 and H711. The cabin door clearance is 32.5" with no sills, the bathroom doors are also 32.5" wide also with no sills. They have roll-in showers with no lip, fold down seats, hand held shower head and grab bars. The toilets are 18" high with grab bars and the sinks are 31" high.

Holland America Line has installed the industry's first system for the safe, comfortable transfer between ship, tender and pier for guests using wheelchairs. Called the Shore Tender Accessibility Project, the system was developed to address a common challenge when guests using wheelchairs desire to go ashore or participate in shore excursions requiring tendering. This unique system provides a safe, dignified means of transporting a guest using a wheelchair down the gangway and onto the tender while still in the chair. The guest's wheelchair is locked into place on a lift that runs on an inclined track from the top of the gangway to the tender. A ramp on the tender allows the chair to be wheeled directly aboard and locked into place atop a specially designed scissor-lift. That lift is then raised to provide the guest a clear view through the tender's windows.

Once dockside, the tender has a hydraulic leveling system that can be adjusted to allow for differences in height up to 23 inches between the dock and the tender, allowing the wheelchair to be rolled directly off the tender and onto the dock.

Holland America Line has always maintained a high percentage of handicap-accessible staterooms across all price categories on its vessels In addition, guests may request TDD equipment, amplified telephones, visual alert alarms, bed vibrating alarms, closed caption decoders on televisions, and flashing light door buzzers. The ms Rotterdam, ms Volendam, ms Zaandam and ms Amsterdam (the line's newest ship) all were built with a closed loop listening system in the main show.


Volendam




Operator................Holland America Line
Phone...................800-426-0327

The Volendam is a new ship in 1999. There are 22 accessible cabins in a variety of sizes and categories. The accessible cabin numbers are; H1804-1807, FF1955, 1964, G2500, 2702, I2554-55, 3430-31, L2700, D3429, 3391,3396, C6104, B6225, 6228, S7034, A7087-88. These cabins range in size from 182 to 390 square feet. The cabin door clearance is 32.5" wide with no sill. The bathroom door clearance is 32.5" wide with no sill. There is a roll-in shower with dimensions of 30"x58". There is a hand held shower head as well as grab bars. The sink is at 36" and the mirror is at 45". The toilet is 16" with raiser available upon request, there are also grab bars. All cabin switches are at a height of 40" and the bed is 20" from floor to top of mattress.

Holland America Line has installed the industry's first system for the safe, comfortable transfer between ship, tender and pier for guests using wheelchairs. Called the Shore Tender Accessibility Project, the system was developed to address a common challenge when guests using wheelchairs desire to go ashore or participate in shore excursions requiring tendering. This unique system provides a safe, dignified means of transporting a guest using a wheelchair down the gangway and onto the tender while still in the chair. The guest's wheelchair is locked into place on a lift that runs on an inclined track from the top of the gangway to the tender. A ramp on the tender allows the chair to be wheeled directly aboard and locked into place atop a specially designed scissor-lift. That lift is then raised to provide the guest a clear view through the tender's windows.


Amsterdam




Operator................Holland America Line
Phone...................800-426-0327

The Amsterdam is a new ship in 2000 and has 21 accessible cabins in all categories including suites and mini suites. The numbers are; H1804-1807, FF1955, 1964, I2554-55, 3428, 3433, L2700, D3393, 3431, 3394, C6104, B6225, 6228, G2500, 2702, and Suites 7055 and 7058. These cabins range in size from 181-488 square feet. The cabin door clearance is 32.5" with no sills. The bathroom doors are 32.5" wide with no sills. They have roll-in showers with fold down seats, hand held showers and grab bars. The toilets are 16" high with grab bars and the sinks are 36" high. The dimensions of the shower are 30"x58" and there is a mirror that is adjustable at 45". The light switches are located at 40", there is a 35" mirror in the cabin and the bed with mattress is 20" high.

Maasdam




Operator................Holland America Line
Phone...................800-426-0327

The Maasdam was built in 1993 and has six accessible cabins that range from 186 to 262 square feet. These cabin numbers are; C389, C390, H704, H706, H709, H711. The cabin doors have a clearance of 32.5" with no sills. The bathroom doors are the same, 32.5" wide with no sills. They have roll-in showers with fold down seats, hand held shower head and grab bars. The toilets are 18.25" high with grab bars and the sinks are 27" high.


Zaandam




Operator................Holland America Line
Phone...................800-426-0327

The Zaandam was a new ship as of 8/00. There are 22 accessible cabins in a variety of sizes and categories. The accessible cabin numbers are; H1804-1807, FF1955, 1964, G2500, 2702, I2554-55, 3430-31, L2700, D3391,3396, 3429, C6104, B6225, 6228, S7034, A7087-88. The cabin door clearance is 32.5" wide with no sill. The bathroom doors are also 32.5" wide with no sill. There is a roll-in shower with dimensions of 30"x58". There is a hand held shower head as well as grab bars. The sink is at 36" and the mirror is at 45". The toilet is 16" with raiser available upon request, there are also grab bars. All cabin switches are at a height of 40" and the bed is 20" from floor to top of mattress.


Rotterdam




Operator................Holland America Line
Phone...................800-426-0327

The Rotterdam was built in 1997 and has 23 accessible cabins in a variety of sizes and categories. The accessible cabin numbers are; H1804-1807, FF1943, 1956, G2500, 2704, I2554-55, 3431 3428, L2696, D3391,3394, 3429, C6104, B6223, 6228, S7041, E2702, 2709. The rooms range in size from 189-488 square feet. The cabin door clearance is 32.5" wide with no sill. The bathroom doors are 32.5" wide with no sill. There is a roll-in shower with dimensions of 30"x58". There is a hand held shower head as well as grab bars. The sink is at 36" and the mirror is at 45". The toilet is 16" with raiser available upon request, there are also grab bars. All cabin switches are at a height of 40" and the bed is 20" from floor to top of mattress.

Prinsendam




Operator................Holland America Line
Phone...................800-426-0327

The Prinsendam has been refurbished as of June of 2002. There are eight accessible cabins in a variety of sizes and categories. Cabins numbers are; SS38 and SS39, A190 and A191, F420, F423, F426, F429. These cabins range in size from 181-352 square feet. The cabin entry door clearance is 31.5" with no sill and the bathroom entry width is 32.5", also with no sill. There is a roll in shower with grab bars, bench and hand held shower head. The toilet has grab bars.


Zuiderdam




Operator................Holland America Line
Phone...................800-426-0327

The Zuiderdam was built in 2002 and is a Vista Class ship with 28 accessible staterooms. They are in a variety of classes and sizes range from 182-390 square feet. The accessible stateroom numbers are; N1011, N1012, J1074, SS5001, SS5002, SS6108, SS8068, C1081, C1082, D1100, A6003, A6004, A8031, A8032, B4131, B4132, BB5137, AA6049, B4051, B4052, BB5051, BB5054, BB5140, S6156, S6167, I8037, F4090, F4089.

The stateroom door has a 32.5" clearance with no sill and the bathroom door is 32.5" with no sill. There is a roll in shower (30x52) with hand held shower head, bench and grab bars. The sink is 36" high with knee clearance underneath. The toilet is 18" high (riser available upon request) and has grab bars. The mirror in the bathroom is 47" high and the mirror in the stateroom is 34" high. The light switch is 39" high and the bed from top of mattress to floor is 20".


Statendam




Operator................Holland America Line
Phone...................800-426-0327

The Statendam was built in 1992 and has six accessible outside cabins that are from 186-262 square feet. The numbers are C389, C390, H704, H706, H709 and H711. The cabin door clearance is 32.5" with no sills and the bathroom doors are also 32.5" wide with no sills. They have roll-in showers with fold down seats, hand held showers and grab bars. The toilets are 18" high with grab bars and the sinks are 31" high.

Ryndam




Operator................Holland America Line
Phone...................800-426-0327

The Ryndam was built in 1994 and has six accessible outside cabins that range from 186-262 square feet. The numbers are C389, C390, H704, H706, H709 and H711. The cabin door clearance is 32.5" with no sills. and bathroom doors are also 32.5" wide with no sills. They have roll-in showers with fold down seats, hand held showers and grab bars. The toilets are 18" high with grab bars and the sinks are 31" high.


Westerdam




Operator................Holland America Line
Phone...................800-426-0327

The Westerdam is a Vista Class ship with 28 accessible staterooms. They are in a variety of classes and sizes range from 182-390 square feet. The accessible stateroom numbers are; N1011, N1012, J1074, SS5001, SS5002, SS6108, SS8068, C1081, C1082, D1100, A6003, A6004, A8031, A8032, B4131, B4132, BB5137, AA6049, B4051, B4052, BB5051, BB5054, BB5140, S6156, S6167, I8037, F4090, F4089.

The stateroom door has a 32.5" clearance with no sill and the bathroom door is 32.5" with no sill. There is a roll in shower (30x52) with hand held shower head, bench and grab bars. The sink is 36" high with knee clearance underneath. The toilet is 18" high (riser available upon request) and has grab bars. The mirror in the bathroom is 47" high and the mirror in the stateroom is 34" high. The light switch is 39" high and the bed from top of mattress to floor is 20".


Oosterdam




Operator................Holland America Line
Phone...................800-426-0327

The Oosterdam is a Vista Class ship with 28 accessible staterooms. They are in a variety of classes and sizes range from 182-390 square feet. The accessible stateroom numbers are; N1011, N1012, J1074, SS5001, SS5002, SS6108, SS8068, C1081, C1082, D1100, A6003, A6004, A8031, A8032, B4131, B4132, BB5137, AA6049, B4051, B4052, BB5051, BB5054, BB5140, S6156, S6167, I8037, F4090, F4089.

The stateroom door has a 32.5" clearance with no sill and the bathroom door is 32.5" with no sill. There is a roll in shower (30x52) with hand held shower head, bench and grab bars. The sink is 36" high with knee clearance underneath. The toilet is 18" high (riser available upon request) and has grab bars. The mirror in the bathroom is 47" high and the mirror in the stateroom is 34" high. The light switch is 39" high and the bed from top of mattress to floor is 20".