Lucky you for the big cabin! That's what I had hoped I'd be getting but I don't think I'll get a refund for 'downgrading'!
I have had a bit of a hit and miss day with Thomson today - adding on my son to the booking. First a young lady who had perhaps had too good a weekend because she couldn't concentrate on what my details were and kept giving me funny information.
So later in the afternoon I tried again, and got a nice young man who corrected most of her information, but got stuck on other things.
I explained that I was having problems because I live abroad ... and not all the telephone lines function, and I was never sent a brochure even though I requested one because they would not send me one to my (foreign!) address. So he gave me a number, which was actually a 'top brass' one ... and after the kind young man had got over the shock of my phoning him, he managed to give me plenty of info and dismiss totally what the other two had said ................ I was checking up on things that I had been told back in May!!
I made the comments to him about brochure inaccuracies and website inaccuracies and it is filtering through to 'those who do' that there is a lot to be done!!!
|