I am assuming here because of your comments that you have an allegiance of some sort to Carnival...
IMO As a decorated officer of a ship he should know how to address his passengers with respect rather than pretty much tell them too bad.
The comments were uncalled for and not appreciated.
Carnival knew of the storms and of the problems the ship had with the propulsion instead of using reason he used arrogance and snide remarks... this is my opinion and I am certainly not asking for any approval, like I said earlier, this is now a much larger issue because of this persons arrogance and discriminating comments