Quote:
Originally Posted by adnil48
Hello Everyone,
We were on the Discovery in May from Barbados to Harwich via the Azores. Whilst on board we discovered that the ship had had engine trouble since the Amazon.. We missed one Caribean island and one in the Azores plus St Lucia and Antigua being cut short. We were given $200 per person on board credit as compensation plus 20% discount off any cruise booked before October this year.
Our friends had already booked the Nice to Venice trip so we decided to book the Harwich to Venice using our 20% discount.
A short time later we were told of the fuel surcharge. We would not have used our discount if we had known this. Also another friend who was with us on the Barbados/Harwich then decided to join us and when she phoned Voyages asked if the ship was repaired and was told it had been taken off a cruise and that it would definately be on four engines.
My brother in law then went on the Eclipse cruise only to find the engine had not been fixed and they also missed out destinations.
They were given compensation (not sure how much)
We have been on the Discovery several times before and always found it an excellent ship.
I just hope they sort themselves out.
We will not be using them again until we are sure they are running on four engines.
Linda
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Linda, I really hope that you and your friends & family will contact Paul at the BBC with your experiences from the last 6 months. Your information will be absolutely invaluable to him.
Like you say, the company have had a great past. The problems, surcharges and the economical truths that you and your friends and family have received from VoD are exactly why I have got the media involved. You have all paid good money and received a second rate product with what are now very lame excuses.
It's totally unfair and your experiences and that of others on this and the other threads in the VOD section about cancellations and mucked up cruises from VoD are why I am not letting this go until either the ship is fully repaired or something gives along the way, and that could be the business itself.