Cruising Talk - View Single Post - 'Voyages of Discovery - M/V Discovery severe engine trouble fixed (at last)

**Ally** · 07-14-2008, 02:32 PM

I honestly do not know what VoD think they are playing at but they are surely going to go out of business unless they change their attitudes pretty damn quick.

First you had the engine fault in March. Cruises in March/April were compenstated with decent OBC/percentage off future cruises. Then that vanished and was replaced with nondescript letters sent out 3 days prior to departure telling passengers that the cruise had completely changed and without any OBC/percentage as compensation.

Then we have at least one couple forced to cancel due to what is, on the face of it, a contrived surcharge amount...just under the legal percentage for full refund.

Then we have a cancelled cruise to fix another engine that had been doubling for the original engine which was out of action.

Now I am getting various reports that anyone who writes and complains about what is going on and how it has been mishandled are sent extremely terse replies effectively removing them from mailing lists for future cruises.

This is not the way to win over people who are understandably angry over the mishandling of the mechanical problems and the surcharging.

Telling clients to either like it or lump it just is not good business.

What the hell are VoD doing....apart from committing business suicide?

Disgraceful behaviour from a company whose reputation was until now untarnished.