Cruising Talk - View Single Post - Newbie question! Discovery itinerary change

**Ally** · 05-30-2008, 05:41 AM

The one thing that annoys me about how VOD has handled this is that when cruising you know that the itineraries are never set in stone, weather and other 'acts of god' can mess things up. In this case the problem is a faulty engine which they must have known about for some time...otherwise why redo all the itineraries and send out letters to guests, all that takes time to work out in regards to time taken from point A to point B and will we need to chop point C and so forth.

Which begs the question, to me at least, why didn't they give guests the option to cancel without penalties if they were not happy with the itinerary change. They could easily have worded the letter to that effect and given guests the choice in advance to go ahead or find an alternative.

I would love to know how long they knew about the fault, their reaction to your calling them makes me think they have known for several weeks and if that is the case, then they definately should have given the option to continue or cancel without penalties...not keep suggesting that guests write letters asking for refunds as that extends the process and loses them custom, which they cannot afford to do.